Privacy Policy

www.nestandhives.com(“we”) respect your privacy and have ensured to take care of your personal information shared with us during your room booking process. This policy sets out the purpose and uses on which the information is collected from you as a room booking services provider; in order to serve you better with the need of offering you the best market place experience and desired support services for you or the enterprise you represent.

Information:

We collect basic information including name, email, contact number, address for reserving rooms at our property; the data is stored at our back-end and operations team reports to enable us provide you desired support and information in case of any transaction or non-transaction related challenges and situations you would like to notify and share with us in order to help us serve you better.

However, the payment gateway services provider, card issuer and processor captures your bank details, including card number and other information as per the approved banking process, approved by RBI and other facilitating agencies nominated by RBI or the banks and are ensured to be highly secured with proper security check installations on their gateways to ensure the safety of your banking information. In no case www.nestandhives.comshall retain or store any such information and hence accepts no liability on the same.

We don’t collect any personal information beyond specified above. The collected information enables us reach you over phone, SMS or email to serve you better during issues raised by our users and customer during dealing with various business processes related towww.nestandhives.com

We never ask for your bank’s customer ID or card details, password, OTP in any event. You are further advised not to divulge or share any such information with anyone including our staff or anyone posing or pretending to be our associate, partner or bank representative.

Please notify us immediately on our customer care number provided on the site and subsequently email us at[email protected]

You further agree to receive transaction information on your account related emailers, alerts and transaction related notifications including booking confirmation, room stay notifications and other alerts and you agree to accept the same without any precondition as these are mandatory information to service and notify our customers on usage of the website.

Some part of general information may be subject to beutilized on third party solutions or plug-ins or technology tools with or without our knowledge for generating better customer servicing experience. This may be websites or applications, including for advertising, analytics, marketing campaigns, CRM, communication service providers for making the services and deliverable effective and outcome driven meant for servicing our customers better.

By visitingwww.nestandhives.com you agree to the terms and conditions, user agreement as outlined and specified herein. Please notify us immediately on [email protected]if you have not transacted on our site or have not shared any of your data being used or your data is misused in the advent of notification coming through us to update you on transactions or purchases made on our website.

Cookies:

Our website and mobile applications may use cookies in order to identify users on our website or mobile applications. This helps us offer good experience and improve our website and mobile application.

Usage of the information we collect from you

 The information provided to us with your consent solely for the purpose or activities as outlined below

  • Carry out our contractual obligation arising out of the website us to provide you with rom boking services that you have requested fromwww.nestandhives.com

  • To provide you with information on events, services and related information that might be of any account relatedinterest to you with regards to transaction made on our website

  • To ensure that the content is displayed properly with filled through ‘fill-in’ forms or user account credential and profile information.

  • Processing complete business transaction

  • In the advent of the limited consent or no consent, your information may not be available to us and meet any servicing obligation in the areas as outlined above.

Disclosure

We don’t sell any of your information to third parties. However, as detailed above the information may be available to third parties in account of various services being offered to you for making your transaction facilitated on behalf of you.

We do not retain data beyond for the purposes outlined above and try to keep the data safe in our records.

Compliance

By filling in your data in various forms for various transactions on www.nestandhives.com, you provide us with the consent to use the information for the specified purpose. You may ask us in writing through an email [email protected]if you don’t want us to reach you with marketing and promotions or for the data not to be processed for marketing communications if you have previously subscribed or consented or wish to delete your account or wish to remove your profile information from our systems.

Third party website:

Depending upon the service or content you wish to access or consume, our website may drive you to third party websites and links. These websites have their own privacy policies and terms of use. Kindly refer to the detailed information before sharing any personal or banking related data on these sites and in any event we don’t take the responsibility of data misuse on these sites or external links.

We encourage you not to click on any non-trusted link and websites and never share any data until or unless you are sure about the authenticity of the URL/ website you are visiting outside our website.

Change in privacy policy:

Depending upon various regulatory and policy frame works and regulations applicable in this country, this page information is updated as appropriate from time to time without any notification to the users. Please visit the policy page content links to see if there is any change in the privacy policy by visiting our website www.nestandhives.comand locate privacy policy.

Compliance procedures and complaints:

Please share an email to[email protected]if you wish to notify us for anything related with your data, our privacy policy or associated potential risks you might have faced. You may alternatively call us on our support helpline number provided on www.nestandhives.com